FAQs
All the answers to your questions 😉
Orders
For any special requests, do not hesitate to contact me at the following address lyscie.creations@gmail.com
Possibility of creating a custom piece of jewelry based on available materials and my skills. The completion time may be extended.
Chain lengths can be changed. The price of the jewelry will be adapted accordingly.
The size of the scrunchies can also be modified.
However, t-shirts and sweatshirts cannot be personalized.
If you are a boutique and you want to sell my creations, it's possible! Do not hesitate to contact me at the following address lyscie.creations@gmail.com
Working in small series and in tight flow, the production time may be extended and a deposit may be requested.
By default, each item is sent by registered letter. Shipping costs are free.
You can also choose LRAR for greater security, to do this select the corresponding item sheet, shipping costs will be your responsibility.
Did you spot an item but it is no longer available? Do not hesitate to contact me at the following address lyscie.creations@gmail.com to find out the date of its return to stock.
Exchanges & Returns
I accept exchanges without problem while stocks last. The new item will be sent to you by letter when I have received the one initially ordered.
The item must be returned by registered letter in its original packaging.
Have you ordered an item and it doesn't suit you? Don't panic, you can return it to the following address:
Miss Laetitia CHINI
LYSCIE JEWELRY
619 CHEMIN DES BROQUETIERS
13300 SALON DE PROVENCE
The item must be returned by registered letter in its original packaging.
The return costs are your responsibility.
Each item is sent by registered letter to guarantee its traceability. You can also choose to send by LRAR for greater security but the shipping costs will be your responsibility.
If you have not received the item ordered but it is indicated as delivered, you can make a complaint to La Poste at 3631 if you live in France and at 0 810 821 821 if you live abroad.
I cannot be held responsible, therefore no item will be sent to you in exchange free of charge and reimbursement will not be possible.
I thank you, in advance, for your understanding.
Products
To preserve the shine of your jewelry, avoid contact with water, creams and corrosive products. Store your jewelry in its original packaging or in an airtight box protected from humidity.
Please read the care labels on your t-shirts and sweatshirts carefully before washing and ironing.
You can wash your scrunchies at 30°C on a delicate cycle. Please note, some fabrics may bleed.